FREQUENTLY ASKED QUESTIONS
Is it safe to buy at DistClub?
Yes, you can shop with confidence knowing that we have the highest level of security. Our PCI-DSS Level 1 Certification and 3D Secure system ensure that all of your data and information is fully protected.
What are the steps to buy in DistClub?
- Choose the product you are interested in from our store catalog and with one click you will get detailed information about it.
- Add the item to the cart. You can then choose to continue shopping or process the order.
- Fill in the information required to submit your purchase.
- Select a payment method.
- Confirm the order and you will receive a confirmation email.
Is it possible to receive regular information in my email inbox with the latest news and offers from DistClub?
If you subscribe to our "Newsletter" you will receive information about the latest news and offers from our store. You can subscribe at the bottom of the page.
How can I confirm that I have successfully completed my purchase?
Once you have placed your order, you should receive a confirmation email. If you do not receive it, please reach out to us by using the chat feature on our store's website or by sending an email to firstname.lastname@example.org
What should I do if I receive a wrong or defective item?
If you ever receive an incorrect or defective item by mistake, please don't hesitate to contact us. You can reach out to us through the chat feature on our store's website or by sending an email to email@example.com, and we will be happy to assist you.
What payment methods do you accept?
- Credit cards such as: Visa, Mastercard, American Express, Discover.
- PayPal and Apple Pay
In what currency will my purchase be charged
With our currency selector, you can view prices in the currency of your choice. However, the currency that we use to charge you for your purchase is always in US dollars (USD).
How long will it take for my order to arrive?
Delivery times may vary based on the destination and the shipping option you choose. As a general estimate, international shipments may take between 5 to 15 business days or 15 to 30 business days, depending on the shipping method you select. For more detailed information, please refer to our shipping policy.
Which countries do you ship to?
We currently offer shipping to a wide range of countries in North, Central, and South America. For more information, please refer to our shipping policy.
How can I check the status of my order?
Once your order has been shipped, you will receive a notification that your package has been dispatched. You will also be given a tracking number that allows you to track the progress of your shipment at any time. If you have any questions or need further assistance, please don't hesitate to contact us through the chat feature on our store's website or by sending an email to shipping policy.
What is the delivery process for my order?
Depending on the destination of your order and the shipping method you have selected, your order will either be delivered directly to the address you provided when you placed your order, or the logistics/shipping company responsible for delivering your product will contact you to arrange for delivery
Will I be required to pay import taxes on my order?
The requirement to pay import taxes may vary depending on the destination of your order and its local laws and regulations. It is possible that you may be required to pay these taxes upon the arrival of your order.
Please note that DistClub is not responsible or liable for any import taxes that may be required upon the arrival of your order. It is the customer's responsibility to cover any applicable taxes.
Returns & Refunds
Is it possible to make changes to my order?
You have the option to make changes to the items in your order, as long as the order has not yet been processed or fulfilled.
Do you accept returns?
We only accept returns for factory defects. For more information please refer to our Return & Refund Policy.
Do you accept refunds?
In order to be eligible for a refund, there must be valid reasons why a return or exchange is not possible. For more information, please see refer to our Return & Refund Policy.
What is the time frame for making a return?
The deadline for making any returns is within 30 business days from the receipt of your return notification
When can I expect to receive the refund for my return?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 5 to 10 business days.